Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.

This bill requires utility companies that provide gas, electric, and steam services to give customers a written explanation for decisions made about their rate complaints. The Public Service Commission must respond to these complaints within 90 days, and utility companies are also required to keep billing statements for at least eight years.

Supporters of this bill would highlight its commitment to transparency and accountability in utility services, ensuring that customers are informed about the reasons behind rate decisions. They would argue that timely responses to complaints will improve customer satisfaction and trust in utility companies.

Critics might argue that the bill could create additional bureaucratic delays and burdens for the Public Service Commission, potentially leading to inefficiencies. They may also express concerns that retaining billing statements for eight years could impose unnecessary costs on utility companies, which could be passed on to consumers.